ServiceNow Architect - TSOM

ServiceNow Architect – TSOM
6-Month Contract | OUTSIDE IR35 | Hybrid Working

ServiceNow Architect with experience delivering Telecommunications Service Operations Management (TSOM) solutions required for a long-term project.

You’ll lead solution design and contribute directly to configuration, development and integration, helping improve telecom service monitoring and assurance.

Key responsibilities:

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Design and implement TSOM solutions covering event ingestion, alarm correlation and service impact analysis.

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Integrate ServiceNow with telecom monitoring and operational systems.

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Define CMDB/CSDM service models to support service visibility and impact assessment.

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Guide developers, review technical designs and resolve delivery challenges.

Experience required:

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Strong ServiceNow architecture experience with practical TSOM implementation experience.

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Hands-on JavaScript development, ServiceNow configuration and REST/SOAP integrations.

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Understanding of telecom operations, service assurance and CMDB/CSDM.

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Experience with TM Forum APIs, IntegrationHub or MID Servers would be beneficial