Client Account Manager (Remote)

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.   Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. The   Account Manager   works in collaboration with EverDriven departments, transportation  providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus. 60,000.00-$70,000.00/yr based on experience plus bonus potential This is a remote role, but this   account manager   will service the Birmingham territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week. Use effective industry skills and abilities to support our innovative transportation  services Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation  companies) Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures Monitor all local transportation  to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers Develop and maintain open communication channels with project contractors, community officials, and agency staff Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections Understand and follow safety rules established by regulatory bodies and client contracts As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA) Minimum education of a bachelor's degree or equivalent experience Strong professional communication and customer service skills Ability to effectively work with diverse groups of customers and service providers Strong familiarity and comfort level with Microsoft Word, Excel and Outlook. Valid Driver’s License with a good driving record. Daily travel as required   Medical, Dental, Vision insurance ~ Virtual Doctor Visits with $0 Co-Pay ~ Life Insurance (company paid) ~ Short Term Disability Insurance (company paid) ~ Long-Term Disability Insurance (company paid) ~ Flexible Time Off (FTO) ~ Paid Holidays ~ Flex Spending Account (FSA) ~Employee Assistance Program ~ Employee Discounts Program #LI-Hybrid  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.   Visit our website and learn more about us at