Housing Officer /Lettings Officer

Are you passionate about supporting communities and making a real difference to people`s lives? GreenSquareAccord is looking for a dedicated and customer-focused Housing Officer to join our Localities Team in Birmingham. This is an exciting opportunity for someone with housing management experience who thrives in a fast-paced, people-focused environment and is committed to delivering excellent customer service. Salary: £33,400 + £750 car allowance As a Housing Officer, you will play a key role in delivering high-quality tenancy management services across our communities. Working closely with customers, colleagues, and partner agencies, you will help sustain tenancies, resolve neighbourhood issues, and support safer, cleaner, and stronger communities. Estate inspections and neighbourhood management Tenancy audits, fraud investigations, and tenancy changes Partnership working with local authorities, police, social services, and support agencies Managing emergency transfers, decants, and customer complaints. Please note that if you are successful in this role, we will require a DBS check to be completed. We`re seeking an organised, resilient, and proactive individual with excellent communication skills and a strong understanding of housing management. Experience in housing or tenancy management Knowledge of housing and tenancy law Full UK driving licence and access to a vehicle for business use CIH membership or housing qualification Experience preparing legal documentation Knowledge of welfare benefits and social housing regulation Experience using housing management systems such as MRI