Pathway Coordinator - Child and Adolescent Mental Health

Job summaryWe are seeking a compassionate, organised, and resilientCAMHS (Child and Adolescent Mental Health Service) Pathway Coordinatorto join our ADHD Assessment Service.This role plays a vital part in supporting children and young people referred for ADHD assessment, ensuring they and their families experience a structured, reassuring, and well-coordinated journey from referral through to assessment, treatment, and ongoing care.As a key point of contact for patients, parents/guardians, clinicians, GPs, schools, and internal teams, you will deliver clear communication and strong operational coordination - helping families feel informed, supported, and confident throughout their time with the service.Main duties of the jobAbout the RoleAs a CAMHS Patient Liaison Officer, you will:Manage referrals via e-RS and email, ensuring accurate and timely patient onboardingCoordinate triage calls, Assessment A & B appointments, and follow-up reviewsObtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)Provide administrative and technical support during both face-to-face and virtual consultationsProcess, quality check, and distribute clinical reports using EMIS and Hero HealthSupport titration scheduling and ongoing continuing care pathwaysLiaise with GPs, schools, and external professionals to support shared care and communicationAct as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidanceEscalate safeguarding or clinical concerns appropriately in line with service policy and governance proceduresMaintain accurate and compliant patient records in line with GDPR and Caldicott PrinciplesAbout usHealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.DetailsDate posted25 March 2026Pay schemeOtherSalary
24,000 to 27,000 a year
ContractPermanentWorking pattern

Flexible working

Reference numberU Job locations120 Mere Green RoadSutton ColdfieldWest MidlandsB75 5DAJob descriptionJob responsibilitiesThis is a full-time role (37.5 hours per week). You would be expected to work in the office three days a week from 8:00am to 4:00pm, and two days from home from 12:00pm to 8:00pm. The office is located in Sutton Coldfield. Please note that this role cannot be fully remote.About usHealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.We are seeking a compassionate, organised, and resilient CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator to join our ADHD Assessment Service.This role plays a vital part in supporting children and young people referred for ADHD assessment, ensuring they and their families experience a structured, reassuring, and well-coordinated journey from referral through to assessment, treatment, and ongoing care.As a key point of contact for patients, parents/guardians, clinicians, GPs, schools, and internal teams, you will deliver clear communication and strong operational coordination - helping families feel informed, supported, and confident throughout their time with the service.About the RoleAs a CAMHS Patient Liaison Officer, you will:Manage referrals via e-RS and email, ensuring accurate and timely patient onboardingCoordinate triage calls, Assessment A & B appointments, and follow-up reviewsObtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)Provide administrative and technical support during both face-to-face and virtual consultationsProcess, quality check, and distribute clinical reports using EMIS and Hero HealthSupport titration scheduling and ongoing continuing care pathwaysLiaise with GPs, schools, and external professionals to support shared care and communicationAct as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidanceEscalate safeguarding or clinical concerns appropriately in line with service policy and governance proceduresMaintain accurate and compliant patient records in line with GDPR and Caldicott PrinciplesThe service operates 7 days per week, 12 hours per day, therefore flexibility to work shift patterns is essential.What You'll NeedEssentialExperience in a healthcare, Children/Adolescent Services, or patient-facing administrative roleExcellent communication skills, with the ability to engage sensitively with children, young people, and familiesStrong organisational skills and the ability to manage multiple priorities in a fast-paced environmentKnowledge of safeguarding proceduresHigh attention to detail and accuracyConfidence working with confidential patient data and digital systemsA professional, empathetic, and resilient approach when supporting vulnerable service usersDesirableExperience within ADHD or wider mental health servicesPassion for delivering first-class, patient-centred, safe and effective careFamiliarity with EMIS Web, Hero Health, or similar clinical systemsUnderstanding of shared care processesExperience supporting virtual and Face-to-Face consultations
Job description
Job responsibilitiesThis is a full-time role (37.5 hours per week). You would be expected to work in the office three days a week from 8:00am to 4:00pm, and two days from home from 12:00pm to 8:00pm. The office is located in Sutton Coldfield. Please note that this role cannot be fully remote.About usHealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.We are seeking a compassionate, organised, and resilient CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator to join our ADHD Assessment Service.This role plays a vital part in supporting children and young people referred for ADHD assessment, ensuring they and their families experience a structured, reassuring, and well-coordinated journey from referral through to assessment, treatment, and ongoing care.As a key point of contact for patients, parents/guardians, clinicians, GPs, schools, and internal teams, you will deliver clear communication and strong operational coordination - helping families feel informed, supported, and confident throughout their time with the service.About the RoleAs a CAMHS Patient Liaison Officer, you will:Manage referrals via e-RS and email, ensuring accurate and timely patient onboardingCoordinate triage calls, Assessment A & B appointments, and follow-up reviewsObtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)Provide administrative and technical support during both face-to-face and virtual consultationsProcess, quality check, and distribute clinical reports using EMIS and Hero HealthSupport titration scheduling and ongoing continuing care pathwaysLiaise with GPs, schools, and external professionals to support shared care and communicationAct as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidanceEscalate safeguarding or clinical concerns appropriately in line with service policy and governance proceduresMaintain accurate and compliant patient records in line with GDPR and Caldicott PrinciplesThe service operates 7 days per week, 12 hours per day, therefore flexibility to work shift patterns is essential.What You'll NeedEssentialExperience in a healthcare, Children/Adolescent Services, or patient-facing administrative roleExcellent communication skills, with the ability to engage sensitively with children, young people, and familiesStrong organisational skills and the ability to manage multiple priorities in a fast-paced environmentKnowledge of safeguarding proceduresHigh attention to detail and accuracyConfidence working with confidential patient data and digital systemsA professional, empathetic, and resilient approach when supporting vulnerable service usersDesirableExperience within ADHD or wider mental health servicesPassion for delivering first-class, patient-centred, safe and effective careFamiliarity with EMIS Web, Hero Health, or similar clinical systemsUnderstanding of shared care processesExperience supporting virtual and Face-to-Face consultationsPerson Specification
Qualifications
EssentialExperience within ADHD or wider mental health services
Person Specification

Qualifications
EssentialExperience within ADHD or wider mental health servicesEmployer detailsEmployer nameHealthHarmonieAddress120 Mere Green RoadSutton ColdfieldWest MidlandsB75 5DAEmployer's websiteEmployer detailsEmployer nameHealthHarmonieAddress120 Mere Green RoadSutton ColdfieldWest MidlandsB75 5DAEmployer's website