Hire Administrator

We’re looking for a Hire Administrator to join a well-established engineering business in Sheffield, supporting a busy hire department and delivering a first-class experience to customers. The Role As Hire Administrator, you’ll play a key role in ensuring the smooth day-to-day running of the hire function. This is a varied and fast-paced position involving customer service, order processing, quotations, and coordinating hire equipment to meet customer requirements. Key Responsibilities * Answer incoming phone calls and emails in a professional and timely manner * Process customer orders and hire transactions accurately * Prepare and issue quotations promptly * Input hire contracts onto the hire system, ensuring all information is accurate * Organise dispatch and collection of hire equipment in line with customer requirements * Liaise with Accounts to ensure pro forma payments are received before dispatch * Coordinate with suppliers to arrange cross-hired equipment where required * Maintain and update CRM records and databases * Handle customer queries and resolve issues efficiently and professionally * Support business development activity through customer follow-up and relationship building About You * We’re keen to speak to candidates with: * Previous administration or customer service experience within a busy office environment * Excellent communication and organisational skills * Strong attention to detail and the ability to manage multiple tasks * A proactive and flexible approach to work * Good IT skills and confidence using internal systems and databases * A professional and customer-focused manner What’s On Offer * Competitive salary (dependent on experience) * Half day every Friday! * Friendly, supportive working environment * Opportunity to join a growing and well-established business