Housing service manager

Housing Services Manager Location: West London Contract: 3–6 Months Working Pattern: Hybrid We are currently supporting a respected Housing Association in their search for an experienced Housing Services Manager to join their team on an interim basis. This is an excellent opportunity for a housing professional with a strong background in tenancy management, resident engagement, service delivery, and operational leadership. Key Responsibilities • Lead and manage operational housing services across a designated portfolio. • Drive service improvement initiatives and enhance resident satisfaction. • Oversee tenancy and estate management functions. • Ensure compliance with housing legislation, regulatory requirements, and internal policies. • Manage, motivate, and develop housing teams to deliver high-quality services. • Handle complex tenancy and resident issues, ensuring timely and effective resolutions. • Monitor service performance and implement continuous improvement strategies. Candidate Criteria • Proven experience in a Housing Services Manager, Neighbourhood Services Manager, or similar leadership role within social housing. • Strong knowledge of tenancy management, estate services, ASB, and resident engagement. • Experience managing and developing operational housing teams. • Up-to-date understanding of housing legislation and regulatory requirements. • Strong stakeholder management and communication skills. • Ability to manage performance, drive service improvements, and deliver results in a fast-paced environment. • Available to start at short notice or within a reasonable timeframe. Why Apply? • 3–6 month contract opportunity with potential extension. • Opportunity to work with a respected Housing Association. • West London-based role with hybrid working. • Competitive day rate available. • Chance to make an immediate impact within a busy and evolving housing service. At Hyperion Partners, we specialise in connecting high-quality talent with leading organisations across the property and housing sectors. Whether you're looking for a fresh start, career progression, or a role that aligns with your strengths and aspirations, we're here to support you every step of the way