Customer Operations Project Manager

Customer Operations Project Manager Location: London (4 days per week office and potentially only 1 day from home) Rate: £240per day via PAYE / £325per day via Umbrella Contract: 2 Months (Until end of July) We are currently recruiting for a Customer Operations Project Manager to support the delivery of customer marketing and CRM activity within a Luxury Fashion Brand.

Apply below after reading through all the details and supporting information regarding this job opportunity.

This role is ideal for a detail-driven project manager who enjoys keeping multiple teams aligned, removing delivery obstacles and ensuring high-quality execution across customer communications.

Key Responsibilities Manage the day-to-day operational delivery of customer marketing and CRM initiatives, including email campaigns and lifecycle journeys Act as the central point of coordination between customer marketing, creative, merchandising, CRM and technology teams Ensure briefs, timelines, requirements and responsibilities are clear and well managed Plan and manage resources across multiple workstreams, balancing priorities and tight deadlines Monitor progress, identify risks early and drive resolutions through clear communication Support the transition to external production support, embedding new ways of working and ensuring continuity Manage relationships with external partners and vendors, monitoring quality, delivery timelines and efficiency Partner with digital, martech and technology project managers to align dependencies and platform readiness Champion continuous improvement by streamlining processes, documenting ways of working and improving delivery frameworks Skills & Experience Required Proven experience in project management within CRM, email or digital marketing Strong understanding of content pipelines and campaign delivery workflows Experience managing multiple priorities in a fast-moving environment Confident communicator, able to bring structure and clarity to complex situations Highly organised with strong problem-solving skills and attention to detail Comfortable working cross-functionally with both internal stakeholders and external partners Experience using project management tools such as Asana is desirable If you're a hands-on project manager with CRM or digital marketing experience and are looking for your next contract role in London, we'd love to hear from you.

If shortlisted, A recruiter from the team will reach out for an initial pre-screening discussion. xwzovoh

( you'll get a call from Manchester Number starting from 44 161/0161 ) Guidant, Carbon60, Lorien & SRG
- The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.