Account Manager - fully remote working

We’re looking for an Account Manager Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention. Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. We help businesses get the funds they need, when they need it, often within minutes.  We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.  Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca. Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers. Proven customer relationship management experience. Consultative sales skills that enable you to understand customer needs and match the right product or service to them. Experience explaining complex products and services to customers. A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance. Brilliant communication skills with an excellent telephone manner and a passion for delighting customers. A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates. Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home. Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). Events and clubs, like bingo, comedy nights, yoga classes, football…  Medical insurance from Vitality, including discounted gym membership ~25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave  ~ Instant access to emotional and mental health support with our partner, Spill ~ Generous maternity and paternity leave ~ A nursery tax benefit scheme to help you save money ~ Paid volunteering day to support your chosen charity ~ Extra leave if you want to travel or study ~ One-month fully paid sabbatical after 4 years ~ Cycle-to-work scheme ~ Electric car scheme