Tenancy Sustainment Officer

Marks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London. What the Job Will be doing * Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure. * Completing holistic needs assessments, home visits, risk assessments and personalised support plans. * Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits. * Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation. * Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice. * Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate. * Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support. * Supporting residents to develop independent living skills and improve long-term tenancy sustainability. * Chairing multi-agency meetings and coordinating support plans for complex cases. * Maintaining accurate case records, support plans and performance information using housing management systems. * Promoting employment, training and financial inclusion opportunities to residents. * Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets. * Responding to complaints and delivering a high-quality, resident-focused service. What You Will Need * Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role. * Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation. * Experience supporting vulnerable residents with complex housing, financial or welfare needs. * Experience carrying out home visits, needs assessments and developing support plans. * Good understanding of safeguarding, tenancy sustainment and homelessness prevention. * Experience working collaboratively with local authorities, health services and external support agencies. * Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds. * Experience managing a busy caseload and maintaining detailed case records