Change Management Analyst – CRM / Investment Banking

Change Management Analyst - CRM / Investment Banking I’m looking for a Change Management Analyst for a 12-month contract (Inside IR35) with a leading global advisory/investment banking firm. The role will support a major CRM and business adoption programme across London-based banking users. This is a highly user-facing role, so the client needs a polished, confident change professional who can work directly with bankers and understand how they operate day to day. This is not a back-office change role. You will be supporting front-office users across relationship management, pipeline management, deal activity, and adoption of a new CRM platform. Key responsibilities: * Support user adoption and business change activity for a CRM transformation programme * Work directly with Investment Banking users to understand issues, feedback, and resistance points * Support communications, training, floor-walking, and one-to-one user engagement * Prepare user guides, briefing materials, FAQs, and stakeholder updates * Track adoption, feedback, and engagement across the user group * Work with business, technology, and CRM stakeholders to support a smooth rollout * Use a structured change management approach or framework to support delivery Experience required: * Change Management Analyst, Business Change Analyst, CRM Change Analyst, or similar background * Experience supporting CRM, sales enablement, pipeline management, deal management, or similar business-facing systems * Strong understanding of Investment Banking, Corporate Finance, M&A, Private Equity, or Private Markets environments * Confident working directly with demanding front-office stakeholders * Excellent written and verbal communication skills * Highly polished, articulate, and credible in person * Experience using a change framework such as ADKAR, Prosci, Kotter, Lewin, or similar * DealCloud, Salesforce, or other CRM platform experience would be useful Contract details: * 12-month contract * London hybrid working - 2 days per week in the office * Inside IR35 * Day rate dependent on experience This would suit someone who has supported CRM or platform adoption in a deal-led environment and is comfortable working closely with bankers, investment professionals, or private markets teams