3rd Line Support Engineer

3rd Line Support Engineer - Microsoft 365 & Cyber Security

Location: Aldershot, Hampshire
Salary: £45,000 - £55,000
Type: Permanent, full-time

The company
Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They're growing and need a senior engineer who can take ownership of customer environments.

The role
You'll be the technical escalation point for a range of business customers. Your work will include:

Managing Microsoft 365 tenants: users, groups, licences, mailboxes, security settings and access controls
Working across the M365, Exchange, Teams and SharePoint admin centres and Entra ID
Setting up and supporting MFA, conditional access, and joiner, mover and leaver processes
Running endpoint security, patching, backup and monitoring, and responding to security alerts
Onboarding new customers, including discovery, tenant reviews, documentation and setup
Improving internal processes and technical standardsWhat you'll need

At least 3 years of hands-on Microsoft 365 administration
Senior support, systems administration or MSP experience
Hands-on cyber security work, such as endpoint protection, alert response, patching and backup
Experience with Kaseya tools or similar RMM/PSA platforms (e.g. Datto, Autotask, IT Glue, ConnectWise, NinjaOne)
Strong Windows and business IT troubleshooting
Confidence dealing with customers, and good documentation habitsNice to have
Intune, Defender, Microsoft 365 Lighthouse, Purview, Copilot administration, firewalls, switches and VPNs, and relevant Microsoft or security certifications.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy