Digital Customer Success Operations Manager

Job DescriptionSoldo is here to change the way businesses spend, for thebetter. So every employee, department, and team is more productive andsuccessful at work. Soldo connects company cards with a powerful managementplatform so finance teams can distribute money instantly, while staying incontrol of who spends, how much, where, and on what. With Soldo, budgeting,payments, reporting and reconciliation are simple and efficient.We’re both a financial services and a software company andone of Europe’s fastest growing fintech companies. Operating in the UK, Italyand Ireland, we’re over 350 employees (from 26 nationalities) strong.We’re a place where anyone can thrive. We’re all about doingthe right things for the right reasons, high standards, ambition, drive andfocus.What’s in it for youCompetitive salaryPrivate healthcare for you and your familyPension schemeFlexible working options including working from home or our Marylebone office60 days’ work anywhere, even outside the UK if you want25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthdayGenuine career development opportunities, including our mentoring scheme, your own annual 500 learning budgetEmployee Assistance Programme and wellbeing portalThe roleWe’re hiring a Digital Customer Success OperationsManager, to join our digital customer engagement team. Reporting to theDirector of Digital Customer Engagement, this role will be critical for us toachieve our ambitions for customer lifecycle strategy, content and customercommunity.Key responsibilities: Customer Success Platform ManagementData Integration & InsightsCross-Functional Collaboration with Marketing, Product, Sales, Support & Financial ServicesMust have:Hands-on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.Strong understanding of customer lifecycle management, segmentation and data-driven engagement.Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.A proactive, hands-on mindset with a strong focus on execution, ownership and continuous improvement.A passion to deliver best-in-class customer experience and customer engagement.Job InformationDate Opened 29/04/2026 Job Type Full time Industry SaaS City London Country United Kingdom