Residential Care Manager

Residential Care Manager- Head of Welfare & Community Older Persons Services | Adult Social Care | Resident Wellbeing Richmond, South West London £Competitive An exceptional opportunity has arisen to join a long established and highly respected charitable organisation supporting older people within beautiful almshouse communities across Richmond. Working closely with the Chief Executive, the Head of Welfare & Community will lead the resident welfare and community function across multiple almshouse estates, ensuring residents are supported to live independently within a safe, inclusive and community-focused environment. Managing a team of 7 Scheme Managers, this is a varied and hands-on leadership role combining safeguarding, resident wellbeing, operational management, community engagement and support for older residents. This is a newly created role and would suit an experienced people manager with a strong background within adult social care, older persons services, community support or welfare environments. Potentially relevant backgrounds may include: ● Older Persons Services ● Adult Social Care ● Community or Welfare Services ● Supported Living ● Care Operations or Service Management ● Retirement Living ● Resident Wellbeing Services ● Sheltered or Supported Environments ● Being a: Head of Independent Living Services, Head of Community Living, Director of Resident Wellbeing & Community, Head of Retirement Living Services etc. Key Responsibilities as a Residential Care Manager: * Leading, supporting and developing a team of 7 Scheme Managers across multiple sites * Managing staff rotas, operational cover and day-to-day welfare support services * Acting as a senior point of contact for safeguarding concerns and complex resident situations * Supporting residents to maintain independence, wellbeing and quality of life * Working closely with Social Services, healthcare professionals and external agencies * Supporting resident meetings, mediation and sensitive conversations where required * Overseeing resident applications, assessments, interviews and onboarding processes * Managing the resident journey from application through to departure * Promoting social activities, resident engagement and community participation * Overseeing resident communications, newsletters and community events * Supporting the review and development of welfare, safeguarding and resident policies * Assisting with grant funding administration and liaison with local organisations About You as a Residential Care Manager: * Significant experience within adult social care, older persons services, welfare or community support environments * Previous experience managing and developing staff teams is essential * Strong understanding of safeguarding vulnerable adults * Good working knowledge of the adult social care and benefits system * Experience handling sensitive situations with empathy and professionalism * Excellent communication and relationship-building skills * Calm, practical and highly organised approach * Strong administrative and operational management skills * Passionate about supporting older people to live independent and fulfilling lives * Car driver/owner This is a unique opportunity to join a values led organisation where you can genuinely make a lasting difference to the lives of older residents within a close-knit and supportive community