Supervisor Concierge

Supervisor Concierge – Luxury Residential Development Location: Canary Wharf Hours: 4 days on, 4 days off | 07:00 – 19:00 Salary: £40,000 Thomas Webb Recruitment is currently recruiting for an experienced and service-driven Supervisor Concierge to join a prestigious luxury residential development in London. This is an excellent opportunity for a polished concierge professional looking to step into a supervisory role within a high-end residential environment. Initially, the successful candidate will support with supervisory administration, team oversight, and operational responsibilities while remaining hands-on within the concierge operation. Key Responsibilities * Supporting the day-to-day supervision of the concierge team and front-of-house operation * Delivering a professional and welcoming service to residents and visitors * Assisting with staff management, shift coordination, and operational administration * Supporting training, team standards, and overall service delivery * Acting as a point of escalation for resident and operational issues * Monitoring front-of-house presentation and service standards * Working closely with contractors, building management, and on-site teams * Ensuring Health & Safety, fire safety, and security procedures are followed * Managing parcels, keys, resident requests, and reporting using internal systems * Conducting regular patrols and ensuring smooth building operations Candidate Requirements * Minimum 3-5 years experience as a Head Concierge or Senior Concierge in a luxury residential or five-star hospitality setting essential * Experience supervising or supporting teams within a concierge or customer service environment * Strong understanding of front-of-house operations and resident service delivery * Strong organisational and administrative ability * Calm under pressure with a proactive and service-led approach * Experience using concierge or building management systems advantageous * Must have the right to work in the UK This role offers excellent long-term progression for a concierge professional looking to develop into a fully operational leadership position within the luxury residential sector