Technical Support Engineer

Key Objectives of the Role * Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices * Provide responsive, hands-on support for our field-based engineers, systems and customers * Commissioning support for our professional services team * Maintain documentation for processes, systems, assets, and credentials * Play a key role in transitioning legacy systems to new solutions Overall Purpose of the Role This hands-on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware. We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you. In this role, you'll: * Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices. * FAT testing of systems and solutions in our Manchester facility. * Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats. * Provide remote technical support via service desk / telephone / OOH for field-based engineering teams. * Support platform / system / security upgrades on customer / hosted / maintained systems. * Maintain / Create documentation for systems and processes. Qualifications, Knowledge, Skill and Experience (Required to perform the job) Essential * Good understanding of IP Networking, switches, firewalls, routers and VPNs. * IT Support / helpdesk experience * Experience of Patching, System upgrades, Remote access support * Strong communication and a self-driven approach Desirable * Experience with FAT testing * Familiarity with SQL / Database technologies * Experience integrating platforms and systems * Active certifications in relevant Security / IT / Networking areas Personal Qualities * Self-motivated and proactive * Strong analytical and problem-solving mindset * Comfortable working in a dynamic, small-team environment * Holds a full UK driving licence and has access to own transport