Membership Experience Officer

Membership Experience Officer

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Salary: £30,000 FTE
Contract type: Fixed term to end March 2029
Working hours: Part time, 22.5 hours per week
Location: Taunton Office, Taunton TA1, Hybrid

About The Employer

Our client is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. They champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. They protect wildlife and lead the recovery of the environment by example, including on their nature reserves.

The support of their amazing members is key to their success enabling the organisation to deliver plans for nature’s recovery, improving the natural environment of Somerset for the benefit of wildlife and people.

About the Role

Membership forms the bedrock of the organisation's fundraising portfolio, and as Membership Experience Officer you’ll play a central role in finding innovative ways to recruit new members while providing exemplary stewardship to retain and inspire existing supporters to continue supporting nature and take action in other meaningful ways.

Key Responsibilities and Tasks

Responsibility 1: Membership Recruitment

• Work closely with the Comms team to grow their audience through lead generation campaigns on social media
• Work closely with the Comms team to recruit new members including through social media advertising and different incentives
• Convert new audiences to membership
• Trial door drops, phone campaigns and reactivation to establish which methods have the best ROI for recruiting new members
• Create and trial other ideas and initiatives to grow audiences and recruit members

Responsibility 2: Membership Retention

• Instigate welcome calls to new members
• Review and take responsibility for the welcome journey for new members, ensuring Direct Debit compliance as well as outstanding supporter engagement
• Organise and host in-person events for new members
• Organise and host online events for members as well as taking advantage of and communicating details of relevant national events
• Arrange long-standing member recognition and telephone thank-a-thons
• Research and trial other methods which may have a positive impact on membership retention and/or lifetime value
• Instigate a semi-regular survey so we can gauge members’ interests and satisfaction levels

Responsibility 3: Analysis and Administration

• Establish metrics and data reporting to monitor the success of each initiative.
• Conduct an annual targeted uplift mailing
• Conduct an annual targeted gift aid phone campaign
• Implement a plan to promote life membership

This employer offers some fantastic benefits including:

• 7% employer pension contribution
• Life assurance
• Annual professional institution subscription, if applicable
• Payment of relevant licenses and tickets
• Flexible and agile working
• Wellbeing support – Employee Assistance Program, wellbeing champions
• Diversity networks – through a network of affiliated charities 
• Paid volunteer days
• Continuous Professional Development opportunities
• 33 days of holiday (25 + bank holidays)

The opportunity to make a real and positive difference to nature, communities and the climate

Closing date: Thursday 14 May 2026

Interested?

Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down).

The organisation has an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of their work; they know they need to engage with everyone to live their values and achieve their goals. They welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed. xwzovoh

No agencies please.