Retail Assistant Manager

TUI

Screened

Liverpool

£13.81/hour

Posted 5 days ago

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About the role

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Liverpool Speke store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

TUI offers much more than just a starting salary of £13.81 per hour

Be rewarded for exceeding your targets with our commission scheme

Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off

Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career

Investment in your development and career progression

Pension scheme and life assurance.

ABOUT THE JOB

Lead by example and role model company values to inspire your team and deliver excellent customer service

Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement

Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership

As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey

Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business

Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

ABOUT YOU

Proven passion for leading by example and delivering excellent customer service

Confident and fun motivator with a strong drive to achieve goals and sales targets

Skilled at balancing multiple tasks and confident to stay motivated when challenges arise

Flexible to embrace change and adapt easily to new ways of working

Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset

An organised individual who takes pride in their work and able to communicate effectively

Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time

About this listing

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