Escalations & Service Delivery Manager

Lumesse is seeking a Service Delivery Manager based in Blackwood. The role requires ownership of complex customer escalations to ensure exceptional service delivery. You'll be instrumental in identifying trends and implementing solutions to enhance operational performance while coaching your team to maintain high standards.

The ideal candidate will have experience in a fast-paced environment and a strong background in customer service. If you're solution-driven and possess excellent communication skills, we want to hear from you.