Operations Manager — Luxury Haircare Brand

Operations Manager — Luxury Haircare Brand Kensington, London | £35,000–£45,000 + NYC Travel Full Time | 4-5 day working week in the studio | 3 Saturdays per month required Our client, is an award-winning luxury wig brand with studios in London and New York, serving a global customer base across 120+ countries. As they continue to scale, they are looking for a highly organised, hands-on Operations Manager to oversee the day-to-day running of their Kensington studio and support their wider operations. This is a fast-paced, people-focused role at the centre of the business, working closely with the Founder, studio team, customer service, and e-commerce operations. Key Responsibilities * Manage daily studio operations and staff rota * Lead and support front-of-house, stylists, and customer service teams * Ensure exceptional client experience and smooth appointment flow * Oversee fulfilment, inventory, and click-and-collect processes * Handle operational issues and customer escalations professionally * Improve systems, processes, and operational efficiency * Act as the key liaison between London and New York studios * Provide weekly operational reporting to the Founder What We’re Looking For * Previous experience in operations, studio, retail, or general management * Strong organisational and people management skills * Calm under pressure with excellent problem-solving ability * Comfortable working with systems, scheduling, and reporting tools * Hands-on attitude with strong communication skills * Available to work 3 out of 4 Saturdays per month * London-based and able to work primarily on-site in West Kensington Desirable * Experience in beauty, luxury retail, or premium service environments * Familiarity with Shopify, booking systems, or e-commerce fulfilment * Experience in a fast-growing business What We Offer * £35,000–£45,000 salary depending on experience * Twice-yearly travel to our New York studio * Career growth within a rapidly scaling international brand * Direct mentorship from the Founder * Friendly, ambitious team culture To apply, please submit your CV and a short cover note outlining your experience to ACS Recruitment Consultancy