Customer Service Administrator

Customer Services Administrator (temporary ongoing) Cramlington (site based) We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you'll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service. Key responsibilities will include: * Answering incoming calls and customer enquiries * Managing emails and responding promptly to customer requests * Processing orders and updating customer records * Supporting colleagues across the business with administrative tasks * Building positive relationships with customers and suppliers Criteria: * Excellent communication and organisational skills * Previous customer service administration experience * A positive, friendly and professional approach * Good IT skills and attention to detail * Ability to work as part of a small team What’s on offer: * A friendly, relaxed working environment * Supportive and approachable colleagues * Varied and interesting work * Opportunity to develop your skills If you enjoy helping customers and want to be part of a small, friendly team where your contribution is valued, we'd love to hear from you