Desktop Support Engineer II

Role: Desktop Support Engineer II 
Type: Contract (Inside IR35)
Duration: 3 months (Likely Extension)
Location: London, UK (5 days onsite)
Start Date: ASAP

About the Role
We are seeking an experienced Desktop Support Engineer II to join a busy enterprise IT support team based in Central London. This is a hands-on desktop support position requiring strong troubleshooting skills across Microsoft technologies, endpoint management, hardware support, and end-user services.
The successful candidate will provide 2nd line support to internal users, managing incidents and service requests while ensuring excellent customer service and timely resolution of technical issues.
Key Responsibilities
Provide 2nd line desktop support for end users across the business.
Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
Build, configure, deploy, and support Windows laptops and desktops.
Support Microsoft 365 applications and services.
Manage devices using Microsoft Intune and Windows Autopilot.
Perform user administration and device management within Azure AD (Entra ID).
Support both Windows and MacOS environments.
Administer and troubleshoot Apple devices using JAMF.
Manage and resolve incidents, service requests, and escalations through ServiceNow.
Create and maintain accurate ticket documentation and technical records.
Support onboarding, offboarding, workstation deployments, and office relocations.
Perform hardware upgrades, replacements, asset management, and software deployments.
Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
Assist with reporting and service management activities within ServiceNow.Essential Skills & Experience
Previous experience in a Desktop Support Engineer, IT Support Engineer, End User Computing (EUC), or 2nd Line Support position.
Strong troubleshooting experience across Windows 10/11 environments.
Hands-on experience with:
Microsoft 365
Microsoft Intune
Windows Autopilot
Azure AD / Entra ID
ServiceNow
Experience supporting laptop and desktop hardware.
Strong understanding of remote support tools and enterprise IT environments.
Excellent customer service and communication skills.
Experience working within structured ITIL-based support environments.Desirable Skills
MacOS support experience.
JAMF administration and device management.
ServiceNow reporting experience.
Experience supporting enterprise-scale user populations.
Knowledge of endpoint security and device compliance practices.Apply Now
If you are an experienced Desktop Support Engineer/2nd Line Support with strong Microsoft endpoint management experience and are available to start at short notice, we'd love to hear from you