Account Manager

As an Account Manager you will manage customer accounts within the edtech sector, helping the sales team maintain strong commercial relationships. You will keep account activity organised and ensure customers receive clear, timely support throughout their journey. Client Details The organisation sells software that helps schools with their back office functions across the UK. Description Manage a portfolio of customer accounts, maintaining clear records of contact, activity and agreed actions. Build productive relationships with customers to understand their needs and provide a consistent point of contact. Work closely with the Sales department to keep customer information accurate and account plans up to date. Respond to customer queries promptly, providing clear updates and following through on agreed next steps. Monitor account activity and identify opportunities to maintain customer engagement and retention. Prepare account updates for internal discussions, helping colleagues make informed commercial decisions. Coordinate customer requests with relevant internal teams to help deliver a smooth service. Maintain organised sales documentation and customer records to support effective day-to-day account management.Profile A successful 'Account Manager Mat' should have: Experience managing customer accounts and maintaining accurate account information. Experience of edtech or fintech sales. The ability to build and ...