Receptionist

Location: Highlands Salary: £25,000 - £32,000 per annum (depending on experience) Job Type: Permanent | Full time The Opportunity Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment. Key Responsibilities • Act as the first point of contact for guest enquiries via telephone, email and online platforms • Manage accommodation bookings and reservations, ensuring all information is recorded accurately • Provide a warm, professional and personalised service to guests at every stage of their journey • Build strong relationships with guests, travel agents and external booking partners • Assist with guest requests, special arrangements and pre-arrival planning • Support occupancy and revenue targets through effective booking management and upselling opportunities • Liaise with operational teams to ensure seamless guest arrivals and departures • Maintain accurate records and ensure booking systems are kept fully up to date Requirements Essential • Previous experience working within a hotel reception, reservations, guest services or hospitality administration role • Experience managing bookings and guest enquiries • Strong administrative and organisational skills with excellent attention to detail • Confident using booking systems, Microsoft Office, and computer-based systems • Professional communication skills, both written and verbal What's on Offer • Salary: £25,000 - £32,000 per annum, depending on experience • Working Pattern: 45 hours per week, typically 09:00 - 18:00, including weekends • Benefits: Ongoing training and development opportunities • Career Development: Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiences About You • Friendly, professional, and customer focused • Highly organised with excellent attention to detail • Positive, proactive and solutions oriented • Confident communicating with guests, colleagues and external partners • Passionate about delivering outstanding service and creating memorable guest experiences How to apply For any questions ahead of applying, contact Lauren