2nd Line IT Support Engineer

Robert Half Technology are assisting a School Trust to recruit a 2nd Line IT Support Engineer on a contract basis. 6-month contract. ASAP start - Surrey based, on-site. Interviews next week.

Role

• The 2nd Line IT Support Engineer will provide technical support to users across school sites in Surrey, resolving escalated IT issues efficiently.

• Provide helpdesk-based support and troubleshoot a range of hardware, software and Windows-related issues.

• Manage and maintain user accounts and permissions within Active Directory.

• Diagnose and resolve issues relating to desktops, laptops, printers and other IT hardware.

• Troubleshoot software, connectivity and general IT infrastructure issues.

• Escalate more complex technical issues where necessary and work with other technical teams to achieve resolution.

• Deliver excellent customer service to teaching staff and other school employees.

• Manage competing priorities, maintain accurate support records and work independently.

• Help maintain reliable IT systems and minimise disruption to teaching and day-to-day school operations.

Profile

• The 2nd Line IT Support Engineer will have previous experience in a 2nd Line IT Support or IT Support Engineer role...