IT Support Engineer

IT Support Engineer | Hertfordshire area, with occasional UK travel | up to £35,000

Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You'll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.It's a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You'll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued.What You'll Do:

• Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
• Triage and resolve incidents according to priority and business impact.
• Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
• Administer users and access through Active Directory and Entra ID.
• Support MFA, Conditional Access, Intune and Microsoft Defender.
• Complete joiner, mover and leaver processes.
• Assist with patching, endpoint compliance and vulnerability remediation.
• Maintain accurate asset, licence, subscription and telecoms records.
• Work wi...