Senior Technical Product Manager (Salesforce)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Purpose of the jobWe’re looking for a Senior Technical Product Manager to lead the strategy, delivery, and evolution of our internal integration and API ecosystem, with a primary focus on services and APIs that connect our platforms and operational systems with Salesforce and enable reusable, secure, well-governed Salesforce-connected API services across the business.This role is critical in enabling scalable customer, operational, and commercial processes across the business. You will own the integration product landscape that underpins how systems exchange data, automate workflows, and maintain consistent customer and operational information across the organisation.You’ll operate at the intersection of product, engineering, architecture, and business operations — driving both strategic direction and hands-on delivery. Key Responsibilities• Own the vision, roadmap, and prioritisation for internal APIs and integration capabilities connecting Salesforce with enterprise platforms and operational systems.• Define Internal API strategy aligned to business transformation, operational efficiency, and platform scalability goals.• Identify opportunities to simplify system interactions, reduce technical debt, and improve data consistency across platforms.• Balance short-term delivery needs with long-term architectural sustainability.• Work closely with engineering, architecture, Salesforce, and platform teams to define scalable integration patterns and API standards.• Understand and challenge technical solutions, data flows, system dependencies, and architectural decisions.• Contribute to discussions around middleware, orchestration, authentication, observability, eventing, and data synchronisation.• Manage and prioritise integration backlogs across Salesforce and connected enterprise applications.• Work with QA, DevOps, support, and operational teams to ensure reliable production delivery and monitoring.• Drive continuous improvement across API performance, reliability, data quality, and operational processes.• Act as the primary product lead for internal integration capabilities and platform connectivity.• Drive alignment across engineering, architecture, Salesforce, operations, data, and business teams to deliver cohesive platform and integration outcomes.Knowledge, skills and experience requiredEssential• Significant experience as a Product Manager or Technical Product Manager in a complex technology environment.• Strong understanding of API architectures, microservices, middleware, and system integration patterns.• Experience working with Salesforce ecosystems and enterprise platform integrations.• Strong understanding of data flows, system interoperability, and operational process automation.• Experience working in Agile product delivery environments.• Strong stakeholder management and communication skills.Desirable• Experience with integration platforms such as MuleSoft, Boomi, Kafka, or similar middleware/event platforms.• Knowledge of Salesforce platform capabilities, APIs, and ecosystem architecture.• Experience working within enterprise operational, CRM, customer management, or workflow platforms.• Exposure to customer lifecycle, loyalty, travel, fintech, or enterprise servicing environments.Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.