FCL Export Account Manager

Position: Ocean Freight Coordinator Location: Liverpool Hours: Monday - Friday 8:30-17:30pm (Hybrid working available) Salary: up to £34,000 We are working in partnership with a leading global logistics organisation, an employee-owned business built on partnership, performance, and long-term customer relationships. This is a chance to join a fast-paced Ocean Freight team where service, accuracy, and communication are at the heart of everything we do. You'll be part of a business that has grown from a small investment into a world-leading logistics provider supporting over 6,000 customers globally. If you're looking for a role where you can develop your freight career, take ownership of your work, and be part of a supportive and ambitious team, this could be the right move for you. Job Purpose You will be accountable to the Team Leader for the day-to-day running of the bookings function, ensuring operational procedures are followed, and delivering a high standard of service to customers and overseas partners. Key Responsibilities Manage your own workload efficiently to support business priorities and service levels Handle customer and overseas agent queries promptly, ensuring clear and consistent communication Liaise with shipping lines to arrange and amend bookings as required Ensure all bookings match customer requirements accurately and are processed in a timely manner Monitor and review performance across your allocated trades Follow company procedures and maintain high operational standards at all times Provide proactive updates to clients and overseas agents regarding shipment status, including any delays or issues Escalate operational issues to the line manager where required Work closely with the documentation team to ensure smooth shipment processing Behavioural Competencies We are looking for someone who demonstrates: A positive, can-do attitude with a proactive approach to problem solving Strong communication skills, including active listening and clear, concise expression The ability to build strong relationships and influence stakeholders positively A natural curiosity to identify issues early and take ownership of resolutionRequirements Minimum 2 years' experience in freight forwarding (Ocean Freight preferred) Strong customer service and organisational skills Excellent telephone manner and communication skills Ability to work using own initiative in a fast-paced environment Strong willingness to learn and develop within the role WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy