Customer Care Coordinator

Role: Customer Care Coordinator (part-time) * Working arrangements: Monday or Tuesday (flexible) and Thursday and Friday (fixed) * About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire * Office location: Chippenham, Wiltshire * Department: Customer Care * Reporting to: Customer Care Manager Customer Care Coordinator – About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire Customer Care Coordinator – About the role: To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction. Customer Care Coordinator – About the role: * Opportunity to work for an innovation and multiple award-winning regional house builder * A friendly and relaxed work environment * A growing regional house builder offering job security and career progression * To work for a quality led and customer focussed house builder * Vibrant office culture and working environment Customer Care Coordinator – Key points: * Handle incoming Customer calls * Logging and allocation of reported defects on in house software * Progress valid defects with staff and the supply chain * Work within agreed SLAs, which vary from contract to contract * Develop working relationship with key contacts at Housing Associations and Subcontractors * Positive communication with Customers via email and telephone * Handle complaints in a sensitive and consistent manner * Work within Industry guidelines, compliance and standard industry practice Customer Care Coordinator – About you: * Exceptional customer service skills A natural problem solver, with an agile and pragmatic approach to resolving issues * Proven customer experience with specific focus on resolution management * Previous construction industry/sector knowledge is desirable * Excellent written skills * Ability to manage complex situations calmly and effectively * Ability to work independently and deliver results to meet deadlines * Adaptability * Ability to work as part of a team and assist in other elements where needed * Ability to work independently, managing priorities to deliver results to according to deadlines * Strong organisation and time management skills * Able to exercise discretion and professional judgement when handling confidential and sensitive information Customer Care Coordinator – What about the benefits package? Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits