Membership Engagement Manager (Maternity Cover – 12 months)

Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE))

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Salary: 45k per annum

Role Status: Full-time, 37 hours per week

Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early

 

We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract.

Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage.

This is a high-impact role where you will make a tangible difference over the next 12 months—strengthening member engagement and retention while contributing directly to CIHT’s ongoing digital and CRM transformation programme.

 

What you’ll be doing

• Leading engagement and retention initiatives and campaigns
• Improving the member journey and experience
• Supporting a strong regional and volunteer network
• Using CRM and data insight to improve performance
• Using data and CRM insight to drive decisions and improve performance
• Contributing to our digital and CRM transformation work
• Managing and supporting a small, collaborative team

 

About you

• Experience in membership, engagement or relationship management
• Strong CRM and data capability
• Experience leading and supporting teams and working with stakeholders
• Collaborative, organised and focused xwzovoh on delivery

 

Other requirements

 

• Willingness to travel within the UK with occasional overnight stays and occasional work outside standard office hours

• Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work

• Commitment to the aims, values and charitable objectives of CIHT

 

A great opportunity to make a visible difference to member experience and engagement over the next 12 months.