PPD - Print Production Field Service Engineer - Newport

PPD Print Production / MFD Photocopier FSE

Location: Newport

We’re looking for an experienced Field Service Engineer to provide high‑quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. We are open to those from Photocopier / MFD backgrounds too that would be open to upskilling.

The role

• Delivering technical service, maintenance, and repair across Production Print equipment.
• Carrying out installations and de‑installations, ensuring all project milestones are met efficiently.
• Keeping customers updated on progress and ensuring a positive service experience.
• Escalating technical issues promptly.
• Identifying opportunities for additional services or revenue while on customer sites.
• Building strong customer relationships.
• Managing and maintaining vehicle stock.

The candidate

• Strong technical knowledge of Production Print and/or MFD devices.
• Excellent fault‑finding and problem‑solving skills.
• Confident using diagnostic tools and reading complex technical instructions.
• IT literacy and basic networking capabilities.
• Strong communication skills.

Shift patterns

Rotating 4‑week shift cycle:

• Week 1 – Early Shift: 6:00am – 2:00pm.
• Week 2 – Evening Shift: 4:30pm – 12:00am or 2:00pm – 10:00pm.
• Week 3 – Day shift: 8:30am – 5:30pm.
• Week 3 – Night Shift: 12:00am – 8:30am. No shifts or weekends apply until full training is completed and the engineer is fully up to speed.

Package

• Up to £50,000 (salary + bonus + shift allowance).
• An inclusive, supportive working environment.
• Holiday entitlement, volunteering leave, and options to purchase additional holiday.
• Flexible retirement planning.
• Wellbeing support covering physical, emotional, and financial health.
• Company car.
• Career development and long‑term learning opportunities.
• The chance to grow within a forward‑thinking, future‑focused organisation.