Administrator

We are currently looking for an Administrator to work in a busy office environment in the construction sector This is a temporary contract for 4-6 months Hours of work are 8.30am-4.30pm The role is to provide efficient administrative support to the Customer Care team, ensuring homeowners of new build properties receive a high standard of service. The role involves coordinating customer queries, managing records, and supporting the resolution of post-completion issues in a timely and professional manner. Key Responsibilities * Act as the first point of contact for customer enquiries via phone, email, and online systems. * Log and manage customer service requests, defects, and complaints accurately within internal systems. * Coordinate with site teams, contractors, and suppliers to schedule inspections and remedial works. * Monitor progress of reported issues and ensure timely follow-up and resolution. * Maintain accurate and up-to-date customer records and property information. * Prepare and issue correspondence, reports, and documentation as required. * Support the Customer Care Manager with administrative tasks, reporting, and data analysis. * Ensure compliance with company policies, procedures, and relevant warranty standards. * Assist with customer satisfaction surveys and feedback tracking. * Liaise with internal departments (e.g., construction, sales, and technical teams) to resolve customer issues efficiently. Key Skills and Experience * Previous administrative experience, ideally within housing, construction, or property sectors. * Strong organisational skills with the ability to manage multiple tasks and priorities. * Excellent communication and customer service skills. * High attention to detail and accuracy in data entry and record-keeping. * Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems. * Ability to work under pressure and meet deadlines. * Problem-solving mindset with a proactive approach