Senior Account Executive / Coordinator (2D + 3D Print, Direct Mail + Branded Merchandise), London

Purpose of the jobOur Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time. You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.The areas of spend under management with this FMCG client are 2D Print, POSM (Point of Sale Materials) Direct Mail and Promotional Items. This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Central London, and you need to be able to readily access that location. Key responsibilitiesProvide technical support across Print and POSM projects from brief to deliveryTake clear client briefs, manage timelines, and keep projects moving smoothlyAttend briefings and status calls to stay aligned with client needsSuggest smart alternatives, innovations, and value‑adding ideasBrief suppliers and oversee production to ensure quality, accuracy, and on‑time deliveryMaintain strong communication with the account team and clients throughoutManage scope changes, highlight cost impacts early, and ensure correct invoicingTrack and record all activity using the required tools and processesReview completed projects to drive continuous improvement with clients and suppliersEnsure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reportsKnowledge, skills + experiencePrint or Marketing experience with client-facing/focused experience - excellent interpersonal skillsNumerate with a commercial bias / understanding and able to manage multiple projects simultaneouslyA keen eye for detail plus developed time management and prioritization skillsExcellent communication skills - verbal, written + presentationMS 365 capability especially Outlook, Excel, PowerPoint + WordHands-on, team player with a positive proactive approach with a determination to achieve excellenceCan work alone and prioritize workloadsEssential criteriaAwareness of Print either from a procurement role or direct manufacturingClient-facing and comfortable hosting meetings and briefing with our own internal stakeholdersMicrosoft trained and proficient in Excel + PowerPointTravel to client site in London and other HH Global locations occasionally when required#LI-EL1#LI-HybridPayTypeSalary