Field Service Manager

Salary: £(phone number removed) Basic (DOE) Hours: Mon-Fri - 8am - 4.30pm Based in Worcester with occasional travel to sites. Car / Allowance Company BonusWe're looking for a hands-on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You'll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise. What You'll Do ·       Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability ·       Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction ·       Manage technical escalations, resolving complex issues quickly and professionally ·       Oversee installation projects nationwide, ensuring deadlines and installation targets are met. ·       Allocate workloads and prioritise jobs to maximise responsiveness and uptime ·       Identify trends, recurring issues and opportunities for continuous improvement ·       Work closely with customers and internal stakeholders to deliver a best-in-class service ·       Deliver training and upskilling across the team ·       Track performance metrics and use data to improve service delivery Requirements ·       Proven experience in field service engineering, with demonstrable leadership experience ·       Commercially aware, customer-focused and solutions-driven ·       Confident managing escalations and high-pressure situations ·       Strong organisational, communication and problem-solving skills ·       Experience with service systems (CRM/ERP) and performance reporting ·       Engineering degree or equivalent (Electrical/Mechanical preferred) Why Join ·       High-impact leadership role with real ownership ·       Opportunity to shape and improve service operations ·       Work in a fast-paced, customer-focused environment Benefits £(phone number removed) Basic (DOE) Based in Worcester with occasional travel to sites. Car / Allowance Company Bonuses IND25