Customer Service Executive

We’re looking for a Customer Service Executive to join a growing manufacturer of technical inspection equipment in Droylsden. This is a role suited to someone with at least 2 years’ experience in sales support, customer service, supply chain or a similar target-driven environment, as you will be processing customer orders, managing enquiries and supporting international sales activity. What’s on offer? * £32,000 p/a | Permanent position * Mon – Thu | 8:30am – 5pm * Friday | 8:30am – 3pm * Bonus scheme * 25 days holiday plus bank holidays * Option to purchase additional holiday after 2 years’ service * Flexible and hybrid working * Standard pension * Company social events * Monthly pay What will you be doing as a Customer Service Executive? * Processing customer orders and coordinating them from receipt through to dispatch * Managing order queries, stock availability and delivery schedules * Handling customer issues and complaints in a timely manner * Maintaining customer and distributor records, including contact and account details * Accurately updating CRM and ERP systems, including Epicor * Tracking sales activity, enquiries, conversions and order progress * Acting as the voice of the customer when working with supply chain, technical support and marketing teams * Supporting the sales team with administrative and customer service activities * Assisting with integrated, multi-channel marketing campaigns and customer communications * Generating and following up on new business leads * Developing product knowledge to support enquiries, recommendations and sales activity * Helping ensure customer orders and system data are entered correctly first time What will you need? * A minimum of 2 years’ experience in sales, sales support, customer service, product management, business development or a similar role * Experience working in a target-driven and results-focused environment * Experience in customer service, sales order processing and associated administration * A track record in customer management or supply chain management within a manufacturing environment * Sales, customer service or supply chain-related experience or qualifications * Experience using CRM systems * Competence using Microsoft Word and Excel Apply today Apply today or speak with Jack Lawrence at KPJ Group for more information between 9:00am – 5:00pm Monday – Friday. KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted