Customer Service Delivery Specialist

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Location: Corby Salary: £28,000 Hours: 40 hours per week, Monday to Friday 08:30 – 17:00   Join Arvato as a Customer Service Delivery Specialist Are you passionate about delivering outstanding customer experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Customer Service Delivery Specialist to join our team in Corby. In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.   Your tasks   Manage customer relationships and act as a primary point of contact for service-related queries. Monitor service performance against agreed KPIs and SLAs. Investigate and resolve customer issues efficiently and professionally. Coordinate with operational and support teams to ensure smooth service delivery. Analyse service data and identify opportunities for process improvement. Produce customer reports and communicate performance updates. Support continuous improvement initiatives and customer projects.   Your profile   Previous experience in customer service, account management, service delivery, or a similar customer-facing role. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. Problem-solving mindset with keen attention to detail. Good analytical and reporting abilities. Proficiency in Microsoft Office applications, particularly Excel. Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.   What we offer • 25 days annual leave plus 8 bank holidayswith the option to purchase up to an additional 5 days • Pension contribution • A life assurance policy that pays out 4 x Salary • Employee Assistance Programme that provides you with confidential support, information, and advice to help you • Employee Discount Scheme through Benefit Hub • Free Parking Profile