Head of Operations, SPIDER

Head of Operations – Spider is advertising on behalf of a leading provider of support services for adults, children, and young people experiencing domestic abuse across Norfolk and Suffolk. We are looking for a part‑time (30 hours per week), permanent Head of Operations based in Ipswich, Suffolk, with hybrid working available.

Fantastic Company Benefits

• Competitive Salary: £58,000 FTE (pro rata for 30 hours per week)
• Holiday: 25 days annual leave plus bank holidays (pro rata)
• Pension: 6% employer pension contribution

About the role

This is an exciting opportunity to join the Company as Head of Operations and play an important role in shaping and delivering high‑quality services that support individuals affected by domestic abuse. Working closely with the Chief Executive, you will provide strategic leadership, operational direction, and governance support, ensuring services are delivered effectively, safely, and in line with organisational objectives.

As Head of Operations you will lead on the implementation of operational plans, oversee service quality and performance, support the development of new services, and ensure that service users remain at the heart of all decision‑making and service delivery.

Your key duties will include

• Lead the operational delivery of the company's services, ensuring they meet contractual requirements, quality standards, and organisational objectives.
• Work closely with the Chief Executive to drive the operational elements of the strategic plan and deputise in their absence when required.
• Provide leadership, management, and support to Service Managers, ensuring effective performance, development, and accountability across all services.
• Lead on quality assurance, service monitoring, performance reporting, and the analysis of service data to demonstrate impact and outcomes.
• Ensure compliance with safeguarding, health and safety, confidentiality, data protection, and all relevant policies and procedures.
• Oversee the effective use of staffing, financial, and operational resources, including staff training and development programmes.
• Support organisational growth and sustainability through fundraising, tender opportunities, service development, stakeholder engagement, and Board reporting.

About you

As Head of Operations you will be an experienced operational leader with a strong track record of managing services, leading teams, and driving organisational performance. You will be confident working at a strategic level while maintaining a clear focus on service quality, compliance, and continuous improvement.

You will possess excellent leadership, communication, and stakeholder management skills, alongside the ability to analyse performance data, manage risk, and deliver positive outcomes. Experience of leading operational services within the charity, public, health, social care, or community sector would be highly advantageous.

Passionate about making a difference, you will be committed to ensuring service users remain at the heart of service delivery and development, while supporting a culture of inclusion, collaboration, and excellence.

About Them

The Company is a leading provider of support services for adults, children, and young people experiencing domestic abuse across Norfolk and Suffolk. Through specialist services, advocacy, and support, they work to ensure that individuals can live safer lives free from abuse while having their voices heard and their needs met.