Delivery Manager

Role Summary This role is accountable for end‑to‑end delivery ownership of assigned Telecom BSS applications. The Delivery Manager owns outcomes across Run (AMS) and Change (Enhance / Transform) streams, ensuring service stability, predictable delivery, strong governance, and effective stakeholder and financial management within a defined scope. Key Responsibilities * Own delivery for assigned Telecom BSS applications, spanning BAU operations and change initiatives * Act as the single point of accountability for application delivery, performance, and stakeholder coordination * Manage the integrated application workstack across AMS, enhancements, and transformation programmes * Lead and coordinate onshore and offshore delivery teams, ensuring clear ownership and execution discipline * Establish and run delivery and service governance forums (operational reviews, delivery reviews, risk & issue tracking) * Ensure application readiness for projects and releases including transition, cutover, hypercare, and stabilisation * Track delivery KPIs, risks, dependencies, and corrective actions for the assigned scope * Own resource planning, utilisation, budgeting, forecasting, and billing validation for the delivery scope * Manage escalations internally and with customer stakeholders, driving resolution and service improvement Domain Skills Required * Strong experience in Telecom BSS (e.g. CRM, Order Management, Billing, Product, Integration platforms) * IT Delivery experience covering Application Management and Change Delivery * Working knowledge of IT service management processes (incident, problem, change, release) * Experience supporting projects and transformation programmes impacting live applications * Exposure to commercial delivery models (capacity planning, forecasting, billing) * Experience operating in global onshore/offshore delivery models Soft Skills Required * Strong customer and stakeholder management capability * Clear ownership mindset with accountability for outcomes * Effective communication across technical and non‑technical audiences * Ability to prioritise and balance BAU stability with change demand * Collaborative leadership across multi‑team, multi‑vendor environments * Structured approach to risk, escalation, and decision‑making