hotel night ambassador

Overview

What others do by day, you do best by night (including perfect cappuccinos at 3:00 AM). You want to greet the whole world, one person at a time – even when they’re sleepy.

Application Deadline: 13 August 2026

Department: Hotels

Employment Type: Permanent – Full Time

Location: UK, Glasgow

Reporting To: Hotel manager

Compensation: £2,279 / month

Responsibilities

You will become a champion multitasker: customer service, receptionist, concierge, barista, mixologist, problem solver and more. Duties include:

• Welcoming guests with warmth as they walk in.
• Assisting self‑check‑in kiosk guests.
• Preparing, cleaning, and serving hot and cold breakfast and meals.
• Brewing coffee or mixing signature cocktails.
• Acting as a concierge to the city, answering questions about dining, shopping and nightlife.
• Maintaining the living room and cleaning the shared kitchen, arranging food displays for the following shift.
• Assisting guests with any requests or demands regarding our facilities (may involve learning new tech skills).
• Managing reservations in the property management system (PMS) and performing the nightly audit.
• Holding responsibility for the premises during night shifts, including keeping keys.
• Managing guest needs in emergency situations.

Qualifications & Skills

We are looking for:

• Someone who treats all people as if they were best friends (a genuine touch).
• A self‑propelled, collaborative, optimistic person who believes we work better together.
• A smart thinker who looks for better, bolder ways to simplify.
• A caring individual who empathises with people and the planet, respects diverse perspectives, and propels positive change.
• Must be fluent in English; knowledge of other languages is welcome.

Benefits

• Living Wage Employer (£2,278.91 / month gross)
• Performance rewards
• Access to citizenM learning and development programs
• Career progression
• Full‑immersion (training) program for new starters
• Hotel discounts
• Access to the Marriott Explore Program for discounted rooms (self‑, family, and friends)
• Meal & coffee during shift break
• Pension and cycle‑to‑work scheme
• Uniforms
• Hospitality Action membership (well‑being support)
• Restaurant and bar discounts via CODE for all ambassadors
• Global opportunities – chance to work in other citizenMs around the world
• Referral program – £1,000 bonus if a referred friend is hired

Eligibility

Please note that we are only able to consider applicants with the right to work in the UK.

Typical Shifts

Our hotel operates 24/7 with a rotating flexible schedule. Typical shifts include:

• Evenings: 10:50 PM – 7:10 AM
• Availability to work weekends is required.

Equal Opportunity

citizenM loves diversity. We are an equal‑opportunity employer and welcome applications from anyone.