Support Worker - Housing

Isle of Wight (Newport & Sandown Island-wide travel required)

Have you got what it takes to succeed The following information should be read carefully by all candidates.
The role
We are looking for a Housing Support Worker to join our dedicated team on the Isle of Wight!
This is a varied and rewarding role where you will provide tenancy sustainment, intensive housing management, and person-centred support to residents across our specialist supported housing schemes. You will work in partnership with the NHS, local authorities, and voluntary sector organisations to help individuals maintain their tenancies, develop independence, and achieve positive outcomes.
You will be primarily based at either our Newport officebut will work flexibly across multiple schemes and locations across the Island.
What youll be doing
Deliver tenancy sustainment and intensive housing management, ensuring residents are supported to maintain their homes and avoid homelessness
Provide person-centred support to vulnerable residents, including those with complex needs, promoting independence and wellbeing
Use strengths-based approaches, Housing First principles, and psychologically informed environments (PIE)
Develop and maintain support plans and risk assessments, ensuring they are up to date and meet statutory and local authority requirements
Deliver key working sessions, supporting residents to achieve their goals and build independent living skills
Support with daily living, life skills, social inclusion, and community engagement
Work collaboratively with external partners including health professionals and other agencies
Maintain the safety and security of residents homes, ensuring a safe living environment
Follow all health and safety procedures, including lone working and safeguarding
Respond appropriately to emergencies and risk situations
Encourage resident involvement and engagement in services
What youll need
Experience working in a customer-focused or support environment
Knowledge of tenancy sustainment, housing management, and relevant legislation
Ability to manage risk and respond effectively to challenging situations
Strong communication and interpersonal skills, with the ability to build positive relationships
A compassionate, empathetic and patient approach
Ability to work flexibly, prioritise workload, and manage competing demands
Experience (or willingness to develop skills) in support planning and key working
Ability to work collaboratively with a range of stakeholders and partner agencies
Willingness to work towards an NVQ Level 2 and 3 (or equivalent) in a relevant field
Minimum of 5 GCSEs (Grade 95 / AC), including Maths and English (or equivalent) *
Additional requirements
Full UK driving licence and access to a vehicle for business use
Willingness to travel across the Isle of Wight
Closing Date: 10th June 2026
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications
Applying for roles with us
About us
At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailersdiscounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. xwzovoh Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.