Customer Service and Logistics Administrator

We are currently recruiting for a proactive and organised Customer Services and Logistics Administrator for a prestigious client based in Milnsbridge, Huddersfield (HD3). This is a permanent role, and the successful applicant will be responsible for delivering excellent customer service while coordinating the efficient movement of goods and ensuring smooth day-to-day operational processes. In addition to customer service and logistics responsibilities, the role includes a range of administrative and operational support duties that contribute to the overall success of the business. Customer Service (Approximately 70–80% of the Role) * Act as the primary point of contact for customer enquiries via telephone, email, and online channels. * Deliver a professional, friendly, and responsive customer experience, building strong relationships with customers. * Process customer orders accurately and efficiently, ensuring all information is entered correctly. * Provide customers with timely updates on orders, product availability, lead times, and deliveries. * Resolve customer queries, complaints, and issues promptly, escalating where appropriate. * Liaise with internal departments to ensure customer requirements are met and expectations are managed. * Process returns, credits, and replacement orders in line with company procedures. * Identify opportunities to improve the customer experience and contribute to service improvements. Logistics Coordination (Supporting Role) * Support the coordination of customer deliveries by liaising with suppliers, warehouse staff and transport providers. * Monitor delivery schedules and communicate any delays or changes to customers and internal teams. * Assist with arranging collections, dispatches, and return shipments. * Prepare delivery documentation and maintain accurate logistics records. * Work closely with the operations team to help ensure orders are fulfilled accurately and on time. * Assist in resolving delivery-related queries and escalating issues where necessary. Administration and Operational Support * Act as a key point of contact for a variety of operational tasks outside the standard remit of the role. * Maintain accurate records, filing systems, and operational documentation. * Produce routine reports relating to customer service and order management. * Support purchase order processing and supplier communications where required. * Assist with invoicing, credit notes, returns and general administrative tasks. * Contribute to the review and improvement of customer service and operational processes. Skills and Experience Essential * Previous experience in customer service, logistics, supply chain, or operations coordination. * Excellent communication and interpersonal skills. * Strong organisational and time management abilities. * High level of attention to detail and accuracy. * Experience with Sage is required. * Proficiency in Microsoft Office, particularly Excel, Outlook, and Word. * Strong problem-solving and decision-making skills. Hours * 37.5 hours a week * Monday to Friday Salary * £25.5k annual salary Please click APPLY to submit your CV. Due to the high number of online applications, if you have not heard from us within 7 days, your application has unfortunately been unsuccessful on this occasion