Helpdesk /Contract Support

The Company: A UK-based FM company delivering 24/7/365 maintenance services throughout the UK, supported by our regional office network. We deliver engineering excellence across a wide range of buildings, including hospitality venues, retail, healthcare, educational establishments, government buildings, and commercial properties. The Role: Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office. This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills. You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently. Key Responsibilities: * Logging and allocating reactive call-outs on the CAFM system. * Updating clients with engineer ETAs * Managing and updating client portals * Raising and upgrading quotations * Allocating subcontractors and ordering materials (with support from the Contracts Manager where required) * Handling reactive client enquiries * Reviewing works completed daily and actioning follow-ups * Logging and tracking related subcontractor quotations * Monitoring and reviewing all open jobs to ensure timely completion * Completing job close-down processes * Raising and processing invoices * Signing off reactive purchase orders * Assisting contractor support with PPM paperwork processing Requirements: * Previous experience in a helpdesk, contract administration, or facilities / M&E environment * Experience of using a CAFM system * Strong organisational and multitasking skills * Excellent communication and client-facing ability * Proficient with systems and client portals * Ability to work under pressure and prioritise workloads effectively Salary & Benefits: * Salary: £28,000 to £32,000 (depending on experience) * 40 hour week - Monday to Friday * 23 days holiday plus bank holidays