IT Support Technician

IT 1st Line Support Technician

Southend-on-Sea
Competitive Salary (based on experience)

About the Role

We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team.

This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users.

You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation.

Key Responsibilities

• Provide first-line IT support, responding to helpdesk tickets efficiently and professionally
• Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks
• Escalate more complex issues to 2nd/3rd line support when required
• Assist with maintaining IT systems, including:
  • Microsoft 365 environment
  • Active Directory user accounts
  • Network infrastructure and Wi-Fi systems
  • Security systems such as antivirus and device monitoring
• Support ongoing maintena...