Customer Support Team Lead - Financial Services

Goldman Sachs’ Across Asset Wealth Management is seeking an experienced contact centre team manager to lead a team of 12–15 customer support agents, delivering exceptional service for a diverse client base. You will coach, analyse data, drive improvements in customer journeys, handle escalations, and collaborate across the business to meet service levels and sustain high customer satisfaction and advocacy.

This is a full‑time, on‑site role based in the UK with a focus on regulated environments