Field Service Engineer

Reports to: Head of Services

Summary of Position

Responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction.

Targets & Outcomes

• Meet all target Response times and KPI's
• Increase service profitability through efficient stock and call management

Attitude and Persistence

• A positive bright and cheerful personality with a mature attitude to work.
• Excellent verbal and written communication skills.
• Confidence in dealing with external and internal customers at all levels.
• Organised, with solid attention to detail and a strong abil...