Service Advisor

Role: Service / Parts Advisor Contract: Perm Hours: Days Salary: £35,000 (DoE) Location: Aylesford, Kent What's in it for you? * Permanent role within a well known, global construction plant manufacturer * Excellent Pension * Excellent salary and working culture * A modern, clean working environment Client Summary: A well known, leading manufacturer of Heavy Plant and Compaction Machinery for use on soil, asphalt and refuse. Including, Asphalt Rollers, Single Drum Rollers, Pavers, Feeders, Planers and Stabilisers. Position Summary: * Manage and coordinate all service and parts activities for National Accounts, ensuring KPIs set out in service agreements are being met. * Provide regular communication and updates. * Provide support for the Service and Parts Team. Main Duties: * Response to incoming messages (phone, emails) within time limits set out in SLAs * Coordinate solutions with Service Controller and 3rd party suppliers * Provide regular updates during the machine down scenario * Ensure all documentation is provided in line with SLAs * Monitor parts spent and work with Parts Manager on increasing parts penetration * Monitor and manage Service Contracts * Log quality and technical issues on Internal Ticketing System * Provide regular reports on machine downtime, turnaround times, failure types to Service and Solutions Manager * Attend regular review meetings Requirements: * Experience as a Service or Parts Advisor, Service Administrator, Service Controller or similar role in plant, agriculture or commercial vehicles with basic technical understanding * Excellent communication, telephone and negotiation skills Microsoft Office (Excel, Outlook, Teams) * SAP Experience preferred but not essential Interested? Please send your CV to (url removed)