Guest Relations Associate

Job Title: Guest Relations Associate
Department: Front Office
Contract Type: Permanent
Rate of Pay: £12.77 per hour plus amazing benefits
Hours: 37.5 hours per week
Location: Newport, NP18 1HQ

Overview

Join the "Greatest Story in Hospitality" by becoming one of our "Hospitality Heroes" as a Guest Relations Associate based at our 5-star hotel – just one of the fantastic opportunities we offer from "Manor to Marina".

Ideal Hero

• Excellent communication skills, a passion for hospitality, and a keen eye for detail
• The go-to expertise for guest inquiries, providing accurate and helpful information across all outlets
• Exceptional service skills towards guests and colleagues with professionalism and warmth
• An in-depth understanding of The Celtic Collection and all its services
• Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction
• Excellent verbal and written communication skills, creating a seamless guest experience

Responsibilities

• Be the first point of contact for guests via phone and email, delivering a warm and helpful service
• Provide a personalised experience, ensuring every guest interaction feels special
• Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively
• Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail

Benefits

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Growth with Us

I am equipped, trained, and supported to do the best job I can.

I am proud to be part of The Celtic Collection and would recommend it to others.

I work in an inclusive, friendly, positive, and constructive environment.

I am encouraged to learn, grow, and develop and to try new things in my role.

I am thanked and recognised for the work I do, and my views and ideas are valued.

I am crystal clear about our ambition, and I can contribute to it every day.

Recruitment Information

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.