Deskside Support Analyst: Windows, AD & Azure Expert
About the role
Acora is seeking a Deskside Support Analyst in Belfast to be the first point of contact for clients, delivering technical support and ensuring incident resolution. The role sits in the Service Operations team and requires shift-based coverage and strong ITIL-aligned processes.
You'll handle Microsoft OS, AD/Entra ID, M365 and cloud services, escalating when needed while maintaining clear customer communication and adherence to SLAs. UK right-to-work is required.
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