French Speaking Customer Service Administrator

Position: Customer Service Administrator, Full-time | Office Based

Salary: £28,000,

Location: Hailsham, East Sussex

Our client is looking to recruit a customer-focused Customer Service Administrator to join their team in Hailsham, East Sussex. This is a varied role supporting customers, processing orders and working closely with sales, warehouse and logistics teams.

Key Responsibilities

* Respond to customer enquiries by phone and email.

* Process orders, returns and exchanges accurately.

* Resolve customer queries and issues professionally.

* Maintain accurate customer and order records.

* Produce weekly reports for key customer accounts.

* Manage promotions to support product sales.

* Liaise with warehouse and logistics teams to ensure timely deliveries.

* Work closely with sales and other departments to support customers.

About You

* Ideally 2/3 years' customer service experience.

* Fluent in both French and English.

* Good communication and organisational skills.

* Problem-solving ability with a positive, customer-focused approach.

* Good Microsoft Office skills, particularly Excel, Word and Outlook.

* Accurate, well organised and able to work independently and as part of a team.

Working Conditions

* Full-time role

* Office based, with one day a week working remotely after the probation period.

* Working hours are 8am to 4pm, Monday to Friday.

* 23 days holidays.

* Discretionary yearly bonus.

Applicants must live within a reasonable commuting distance of Hailsham.

Interested candidates should forward their CV in strictest confidence to Paul Davidson