Senior Operations Manager

Hi

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

Our client, a respected UK regulator, is seeking a Senior Operations Manager within Investigations to lead their investigations function and deliver a high-quality, fair, and efficient service that protects the public and maintains confidence in their profession.

Key Responsibilities

• Provide operational and strategic leadership for the investigations function, ensuring all cases are managed consistently, proportionately, and in line with statutory requirements.
• Lead, mentor, and develop a multi-disciplinary team of investigators and managers, embedding a culture of learning, quality, and continuous improvement.
• Oversee case progression and resource planning to ensure timely resolution of investigations and effective risk management.
• Use operational data and insight to identify trends, improve processes, and drive service excellence.
• Work closely with legal and casework teams to ensure decision-making is robust, evidence-based, and defensible.
• Act as a senior escalation point for complex or sensitive cases and provide clear advice to senior leadership and committees.
• Contribute to organisational strategy, policy development, and stakeholder engagement, representing the organisation externally where appropriate.

About You

• Significant leadership experience in a regulatory, legal, compliance, or investigations environment.
• Strong understanding of investigative best practice, case management, and the relevant legislative or regulatory framework.
• Proven ability to manage and motivate high-volume casework teams while driving continuous improvement.
• Excellent analytical, decision-making, and communication skills, with the confidence to handle complex and sensitive matters.
• Skilled at engaging with senior stakeholders and influencing strategic decisions.

What’s on Offer

• Competitive salary and comprehensive benefits package.
• Hybrid working with a healthy work-life balance. xwzovoh
• The opportunity to shape a critical public protection function and lead a high-performing, purpose-driven team.