Business Data Analyst

Senior Data Analyst - Customer Success

London, UK (Hybrid working 2/3 days in the office)

10-Month Contract

£250 a day inside IR35

A well established Fintech leader is looking for an experienced Data Analyst who loves digging into user journeys, finding the story behind the numbers, and showing businesses the exact purpose behind their data.

You will join the Customer Success Data Science team. This is a hands-on, consultative role where you'll help bridge the gap between technical data engineering and executive business strategy across international markets.

Key Responsibilities

• User Journey & Funnel Diagnostic: Evaluate user behavior across digital touchpoints to map drop-off points, diagnose churn drivers, and highlight areas for product or operational improvements.
• Metric Design & Reporting: Build and maintain BI reporting suites (in Tableau or Power BI) that give executive teams a real-time view of customer health, support efficiency, and platform adoption.
• Analytics Engineering Collaboration: Write production SQL to clean, structure, and model datasets-ensuring every pipeline built connects to a specific business decision or operational check.
• Modern Tooling & Efficiency: Integrate emerging AI tools (such as Claude)...